Community Feedback

Community Quarterly Updates

Northern Star host open community sessions to provide an opportunity to meet with operational members of our team, provide project updates and hear community feedback. Sessions will be advertised in the local newspaper and on our social media platforms.

Feedback, Suggestions or Complaints

Northern Star is committed to providing for and cooperating in, the remediation of material negative impacts that it may have caused. All stakeholders have the right to raise a grievance or lodge a complaint with the Company and can expect that it be dealt with in a respectful and timely manner where possible, in accordance with our procedures.

We also welcome feedback and suggestions, which along with grievances or complaints can be submitted via our Feedback, Suggestion or Complaint Form (electronic)

Public Interaction Line

KCGM’s 24-hour Public Interaction Line was established in 1993, and both the public and employees are encouraged to use the Public Interaction Line on any matter relating to the operations, including requests, complaints, inquiries and feedback.

The Public Interaction Line (PIL) is manned 24 hours a day, seven days a week and is backed up by an electronic database. The PIL database is a very effective tool for analysing and tracking issues and impacts which are of concern to the community.

All PILs are reviewed on a daily basis and a summary of all enquiries and corrective actions is provided each month to KCGM Operations management.

Click here for the Public Interaction Line and other KCGM contact details